Billing & Refund Policy

1. Digital fulfillment

Sona provides digital services only; nothing is physically shipped. An approved purchase normally grants the subscription or credits to the account after payment confirmation. If an entitlement does not appear, do not purchase it again—contact support with the platform, date, product, and order or transaction identifier.

2. App Store purchases

Purchases made through Apple's App Store are billed by Apple. Manage or cancel subscriptions through your Apple Account settings. Refund eligibility and processing are determined through Apple's refund process. Sona cannot directly issue a refund to the payment method for a transaction controlled by Apple.

3. Google Play purchases

Purchases made through Google Play are billed by Google Play. Manage or cancel subscriptions through your Google Play account. Refund eligibility and processing are determined through Google Play's applicable process. Sona cannot directly issue a refund to the payment method for a transaction controlled by Google Play.

4. Web subscriptions

When web subscriptions become available, they will renew at the interval shown at checkout until cancelled. You may cancel before the next renewal date; access continues through the already-paid billing period unless otherwise stated. We do not provide prorated refunds for an unused part of a billing period except where required by law or expressly approved under this policy.

5. Web credit packs

When web credit packs become available, delivered and used credits are generally non-refundable. An unused credit pack may be eligible for a refund if requested within 14 days of purchase, unless the checkout disclosure states otherwise or applicable law requires a different result. Partially used packs are not refundable except for duplicate charges, confirmed technical failure, or rights that cannot legally be waived.

6. Duplicate, unauthorized, or failed purchases

Contact us promptly if you see a duplicate charge, an unrecognized transaction, or a confirmed payment that did not deliver the purchased entitlement. Do not email full card details. We may request an order identifier, transaction date, amount, platform, and limited account information.

Approved web refunds are returned to the original payment method. After approval, the payment provider and bank control posting time; it commonly takes several business days.

7. Promotions and price changes

Any trial, discount, or promotional offer will state eligibility, duration, renewal price, and material restrictions. Subscription prices may change with advance notice where required. Continuing a subscription after a properly notified change means the new price applies from the stated renewal date, subject to platform and consumer rules.

8. Cancellation is not deletion

Cancelling stops future renewals but does not delete your Sona account. Deleting an account does not automatically cancel an app-store subscription. See Account & Data Deletion for the separate deletion process.

9. Contact

Purchase support: [email protected]. Include the store or web platform, purchase date, product, currency and amount, and order identifier. Never send a password or complete card number.