Sona · Help
Support
Official support for Sona from Lythorix Technologies LLC.
Effective: August 18, 2026
Contact support
Email [email protected]. We review support messages during business days and prioritize account security, payment access, privacy, and safety issues.
Sona does not currently offer telephone support. This page and the email above are the authoritative public support channels.
Choose a topic
Account access
Sign-in, verification, password reset, linked accounts, or cross-device access.
Email support →Purchases
Missing entitlements, duplicate charges, subscriptions, credits, cancellations, or refund routing.
Email support →Privacy
Access, export, correction, consent, retention, or another privacy question.
Email support →Safety
Report harmful AI output, prohibited content, misuse, or an urgent product-safety concern.
Email support →Technical issue
Unexpected errors involving chat, voice, memory, settings, or supported devices.
Email support →What to include
- The platform: web, iPhone/iPad, or Android.
- The email associated with the account, if relevant.
- What you expected and what happened.
- The approximate date and time, app version, and device type.
- For a purchase, the store and transaction or order identifier—but never a complete card number.
Protect your information
Do not send passwords, verification codes, complete payment-card details, passports, government identification, or full conversation histories. If sensitive evidence is genuinely needed, we will explain a safer submission method.
Quick links
Emergency notice
Sona support cannot provide emergency assistance. If someone may be in immediate danger, contact local emergency services or a qualified crisis service.